Frequently Asked Questions
Everything you need to know about COOL GEL home comfort solutions.
What makes COOL GEL products different from standard memory foam?
Unlike traditional foam that traps body heat, our proprietary COOL GEL infusion technology actively regulates temperature by pulling heat away from your body, ensuring a breathable and refreshing sleep environment.
How long does shipping take for mattress toppers and pillows?
Standard shipping typically takes 3-5 business days within the continental US. Once your order is processed, you will receive a tracking number to monitor your delivery status in real-time.
Do you offer a trial period for your products?
Yes, we offer a 30-night risk-free trial on all bedding products. If you are not completely satisfied with the cooling performance or comfort, you can return it for a full refund.
Are COOL GEL products hypoallergenic and safe?
Absolutely. All our products are CertiPUR-US certified, meaning they are made without harmful chemicals, heavy metals, or formaldehyde, and are naturally resistant to allergens and dust mites.
How do I clean and maintain my COOL GEL items?
Most of our products come with a removable, machine-washable cover. For the gel-infused core, we recommend spot cleaning with a mild detergent and allowing it to air dry away from direct sunlight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay or Affirm for larger purchases.